How do I link or delink a username to accounts?

This guide covers the process for authorised advisers to link or delink accounts from their clients usernames. This is used to determine which Netwealth Wealth Accelerator, Super Accelerator or Challenger Annuity accounts can be viewed by multiple Netwealth client usernames. While multiple clients can view the same account, only one username will have transact access at this stage. Advisers can link single signatory Wealth Accelerator and Challenger Annuity accounts online, with client approval. Multiple signatories and Super Accelerator accounts can be linked through the offline form.

This article is for the use of Adviser Representatives (AR) only. If you are a client and wish to learn more about this feature, please contact your Adviser Representative or Netwealth at [e-mail].

Covered in this guide:

• What does linking an account mean?
• Linking accounts online
• Delinking accounts online
• Restrictions of online process
• Linking or delinking offline
• Linking accounts as a direct client

What does linking an account mean?

Netwealth now supports multiple usernames to view an account, allowing different clients to view the same account using their own login credentials. Usernames that are added to an account will have read access only at this stage. You can switch who is the primary user on an account using the form. A primary user has transact access on an account, a secondary user has view only access at this time. Transactional access will be introduced in future phases.

You can think about usernames and accounts as follows:

• A username: An individual name and password used to log in to Netwealth. A username holds the credentials of the user that were claimed in their user profile. This includes details like name, date of birth, email address, etc.
• An account: A financial platform used to host money and investments in either a Wealth Accelerator, Super Accelerator or Challenger Annuity product. An account holds details that determine how and where correspondence and statements are sent.

If you previously shared a username, the user that did not claim the user profile can now have a new username made and linked to the account through your authorised adviser.

How do I link accounts online?

Before linking accounts, please ensure that all clients have their own individual username. If clients previously shared a username, one of the clients will have claimed that username with the user profile. You can make a new username for the other client on the Netwealth website via Open an Account > User registration > Client registration. Please note it is advisers who must set up the secondary username.

Once you have checked all clients have a username, please follow the below steps:

1. Log in to your Netwealth account. Navigate to Business Settings > Username - Account Access.
2. Use the search bar to search for a client's username or account number.
   1. If you select a client's username, all accounts currently linked to that username will appear.  
   2. If you select a client's account, all usernames currently linked to that account will appear.
3. Use the search bar under the heading "Linked client usernames/accounts" to search for the username/account you wish to add.
4. Once you have selected the username/account you wish to add, click "Submit". Check the details on the summary page and then click "Confirm". You will be given a transaction ID.
5. All changes will need to be approved by the client. A pending linking icon will appear next to the new account/username that is being added. An activity is created for the client to approve on the Netwealth website or mobile app and will be active for 15 days. After 15 days, if the client has not approved, a new request will need to be submitted.
6. Once client has approved the activity, the changes will be live.

If the username you are trying to link does not have the user profile confirmed, this will need to be completed prior to linking. Once you have searched for the username on the Update Account Links page, click "Update details" to confirm the user profile.

Online account linking requests submitted by the adviser for client approval cannot be cancelled currently but will expire in 14 days. A new request can be submitted for the client once it expires.

How do I delink accounts online?

1. Log in to your Netwealth account. Navigate to Business Settings > Username - Account Access.
2. Use the search bar to search for a client's username or account number.  
   1. If you select a client's username, all accounts currently linked to that username will appear.  
   2. If you select a client's account, all usernames currently linked to that account will appear.
3. Click the trash icon on the right hand side of the username/account you wish to remove access/delink.
4. Check the details on the summary page and then click "Confirm". You will be given a transaction ID.
5. All changes will need to be approved by the client. A pending delinking icon will appear next to the new account/username that is being removed. An activity is created for the client to approve on the Netwealth website or mobile app and will be active for 15 days. After 15 days, if the client has not approved, a new request will need to be submitted.
6. Once client has approved the activity, the changes will be live.

You cannot delink an account if there are no other user/s linked. There must always be at least one username linked to an account.

What are the restrictions of the online process?

The online process to link or delink accounts can only be completed if the account is:

• A Wealth Accelerator account or individual Annuity account,
• Has a single signatory approval requirement, and
• Has the same adviser code on both accounts.

Linked usernames will not have access to all platform functionality. 

How do I link or delink using the form?

The offline form should be used for:

• Linking accounts with multiple signatories. 
• Linking Super Accelerator accounts to multiple usernames, please ensure that the owner of the Super Accelerator account has signed off to approve of this linking. 
• Direct clients wanting to link or delink a username to accounts.
• Switching usernames linked to an account from secondary access to primary access.

• To remove and replace a primary username, two forms are required:
  – one form to link the new primary username, and
  – a second form to delink the existing primary username.

  If the existing primary username is not delinked, it will automatically be converted to a secondary username.

The form can be completed free of charge, the steps to complete this are:

1. Download the "Request to link or delink account(s) to a username" form.
2. Fill out the form and obtain client signature/s.
3. Submit to Netwealth via the upload document facility, email or post with the standard signature requirements.

Netwealth will process this form without a client activity being triggered.

Netwealth cannot process Xwrap accounts being linked at this time.

How do I link accounts as a direct client?

If you are a direct client and are wishing to link accounts, please follow the below steps:

1. Create any new usernames by going to the Netwealth website and navigating to Open account.
2. Select "As an investor", select "Free research" from the account type drop down and then fill in the relevant personal details.
3. Complete the "Request to link or delink accounts() to a username" form.
4. Submit to Netwealth through email, post or document upload (existing clients only).