How do I upload using the online upload facility?

The online document upload facility enables advisers and clients the ability to provide Netwealth with forms directly and securely. Through the online upload process, Netwealth accepts wet (pen), hand-drawn electronic, and DocuSign e-signatures for most documents. This guide covers how to use the facility to upload documents to Netwealth.

Step 1: Check what signature method is accepted for the document you are looking to sign 

Netwealth accepts wet (pen) signatures for all documents. For most other documents, we also accept hand-drawn electronic signatures and DocuSign generated e-signatures.   

Access a full list of what signature methods are accepted by document type

Step 2: Review the signature acceptance criteria

To ensure the signature is accepted please consider the following:

Criteria for DocuSign generated e-signatures:

• To use the Docusign Electronic Signature process, the Docusign summary certificate must be uploaded with the electronically signed document through our Document Upload Tool
• The signing member(s) (client or adviser) email or mobile number that is listed on the summary certificate must match the registered email or mobile number we hold on file

Criteria for hand-drawn e-signatures:

• The drawn signature should be drawn via stylus or finger and must be clear and identifiable.
• If a signature does not match our records, we may request further identification.
• The signed document must be uploaded through our Document Upload Tool and does not require a summary certificate.
• We strongly urge you to check with your licensee as they may have different AML/CTF forms and documents completion guidelines.

Criteria for wet signatures:

1. Print and sign a copy of the document
2. Scan or take a photo of the signed document
3. Send it to Netwealth via the Document Upload tool, or directly to Netwealth at [e-mail] with appropriate instructions.

Step 3: Upload the document via our secure document upload tool

All electronically signed signatures must be upload via our Document Upload tool.

To use the secure online document upload facility:

1. Log in to your Netwealth online account and navigate using the main menu to Activities & Tasks > Document Upload.
2. Click Choose file to upload your document.
3. Select the client that your document is for or leave this blank if you are uploading a form for a new client.
4. Add notes in the Notes section if required.
5. Click Upload.

All signed documents can be uploaded using this facility apart from the following:

• Non-custodial power of attorney form for the Wealth Accelerator Multi Asset Portfolio Service, and
• Original documents requested by Netwealth (these are to be submitted by post).   

When can't documents be uploaded?

Third Parties (i.e. do not have a netwealth login)

• Insurance providers,
• Solicitors and beneficiaries in Death Claims process,
• Margin Lenders: redemption requests,
• New Business: both direct clients & newly onboarded advisers, or
• In specie requests from external funds.

Existing clients & advisers

• Financial Hardship claims and vulnerable clients,
• Verified offline clients, or
• Large/complex document packs exceeding upload limits e.g. full trust deeds.
  • Maximum of 70 MB total, maximum of 20 MB per file when they upload multiple files.