Netwealth have launched a user profile claiming process. This process is the first step in enabling individual usernames. This article covers what the initiative is, where this steps fits in, and how to complete the required actions.
What is the current process?
The user profile claiming process is part Netwealth's broader individual username initiative. Currently, user information is managed at an account level - such as a Super Accelerator or Wealth Accelerator account - on the Netwealth platform.
When personal details are added or updated, these changes apply to the account as a whole. The associated username is then shared with individuals who have access to that account. While Netwealth can store details for multiple users linked to a single account, the username is currently tied only to the primary user's information.
What is the initiative? Where does user profile claiming fit in?
As usernames are currently linked at the account level, they rely on login information associated with the primary user who was listed first on the accounts application. The user profile claiming process is designed to confirm the accuracy of this information to ensure Netwealth's records correctly reflect the account holder's details.
This is a data cleansing exercise to ensure we maintain accurate client information, while continuing to prioritise account security.
User profile claiming is the first step in enabling individual usernames for multiple users on a single account. Once the primary user is confirmed, their existing username will be securely linked to their profile. In the coming months, Netwealth will introduce the ability for secondary users to create their own usernames using the personal details already held on file.
What is the difference between user profile and account details?
User Profile:
- The user profile contains personal details linked to the username used to log into a Netwealth account.
- The user profile identifies the individual accessing the account - not necessarily the account holder.
- Communications related to login activity (e.g. password reset) are sent to the details listed in the user profile.
Account Details:
- The account details refer to the person or entity associated with the account itself.
- The account details determine who receives account-related correspondence, such as reports, statements and notifications.
- Includes contact information, residential and postal addresses, and preferred communication method.
User profile and Account details are not linked. If one is changed the other is not also changed.
How do I action user profile claiming?
As a client:
- Log in to your Netwealth account.
- You may be prompted to complete this action prior to accessing your account. If not, you can navigate to My Details > User Profile. A pop up will appear, click "Get Started".
- Select one of the options provided. These options list the name, date of birth, address, email and mobile number of the different user profiles we have linked to the account. Please select the option that represents the primary user on the account. Click "Next".
- You are now able to update the profile. Adjust any personal details, contact details and address. Click "Update". The process is now complete.
Your Adviser may claim your user profile for you. In this case, there is no action required from you.
As an adviser:
- Log in to your Netwealth account.
- Use the search bar to search for a client. Once you have selected a client, navigate to Client Details > User Profile. Click the "Review" button.
- Select one of the options provided. These options list the name, date of birth, address, email and mobile number of the different user profiles we have linked to the account. Please select the option that represents the primary user on the account. Click "Next".
- You are now able to update the profile. Adjust any personal details, contact details and address. Click "Update". The process is now complete.
Frequently Asked Questions
Who do I select if there are two different clients, and both details are correct?
If multiple users are linked to a single account and both are primary users, please select the individual who originally registered the account and serves as they key contact for communications and account activity. This will typically match the login credentials you currently use. Soon, each person linked to an account will be asked to create their own username and password.
What happens if I don't complete the updates on behalf of my clients?
From 11 August 2025, clients may be prompted when they log in asking them to confirm their personal details. This will be a quick, one-time step.
What will clients see?
Clients will:
- Log in as usual
- See a prompt with the clients details that need updating
- Where there are details for more than one user, the client will need to select the most appropriate person to manage the account
- Review and update contact details
- Click 'Update' to finalise and continue to the account
Will accounts with a single person linked be shown the prompt?
Clients with only one person linked to the login won't see the prompt or need to take any action.
Why are we doing this now?
To improve security and prepare for future enhancements, Netwealth has introduced this process to confirm and update client information. This process ensures our records accurately reflect who is managing each account and helps maintain up-to-date client information.
Further, there are some instances where more than one person share a username/password to login to an account. This poses some security risks, so we are removing this and asking each person linked to an account to have their own individual username/password. This will be rolled out in the coming months.