Does Netwealth accept electronically signed documents?

Netwealth accepts most electronically signed documents if signed with a drawn or e-signature, meeting specific criteria and submitted via their secure upload. This guide details the acceptance criteria for drawn and generated electronic signatures and how to submit documents with these signatures.

Yes, we will accept most electronically signed documents where:   

1. The document has been signed with a drawn signature using a stylus, mouse or finger movement, or
2. The document has been signed with a signature generated via e-signature (e.g. DocuSign, Adobe, Virtual Cabinet, etc), and
3. The acceptance criteria as detailed below are met, and
4. The document has been submitted by an adviser via the secure online document upload facility.

Acceptance criteria for drawn electronic signatures: 

• The document doesn’t require ‘wet’ signature (see list below).
• The electronic signature should be clear and identifiable.
• The electronic signature must match the record we have on file (if it doesn't match, we will request the accompanying summary certificate). Note that the email address on the summary certificate must match the email address that we hold on file.
• We strongly urge you to check with your Licensee as they may have different AML/CTF forms and documents completion guidelines. 

Acceptance criteria for signatures generated via e-signature (e.g. DocuSign, Adobe, Virtual Cabinet, etc):

• The document doesn’t require ‘wet’ signature (see list below).
• The electronic signature summary certificate must be uploaded with the electronically signed document.
• The signing member(s) (client or adviser) email or mobile number that is listed on the summary certificate must match the registered email or mobile number we hold on file.  

Some e-signature facilities (e.g. Virtual Cabinet) do not generate a typed signature into Netwealth forms. As long as it has been document uploaded, and the summary certificate fills all of the requirements (matching client address/email), then Netwealth can accept this document.

Documents that can be signed using a digital signature

You can find a full list of what signature methods are accepted by document type here.

Documents that require a 'wet' signature and cannot use a digital signature 

We require 'wet', or pen to paper, signatures for the following documents:

• In-specie transfer-in forms which provide Netwealth a limited Power of Attorney (POA).
• POA documents where the original is required.
• Original documents requested by Netwealth (these are to be submitted by post).
• The signature of the certifier needs to be 'wet' on certified documents (e.g. Driver’s License, Passport, Enduring & General Power of Attorney, Trust Deed).
• If there are multiple signatories on an account and transactions are set to 'All Signatories', e-signatures cannot be accepted and the transaction will require a wet signature or an online transaction via the web (if there is functionality).

How to electronically submit a document with a ‘wet’ signature

To electronically submit ‘wet’ signed documents, your clients must:

1. Print and sign a copy of the document.
2. Scan or take a photo of the signed document.
3. Send the scan or photo of the signed document to you for upload with Netwealth via our secure online document upload facility, or directly to Netwealth at [e-mail] with appropriate instructions.

Multiple Signatories

For joint, SMSF, company and trust accounts, you may specify the number of signatories required to authorise instructions in relation to your account. Most online transactions can be completed using online access. However, you are not able to withdraw funds or change your nominated bank accounts without providing written instructions signed by the required number of signatories to your account. For accounts with a single-signatory requirement, only one person needs to sign. Once signed, upload the DocuSign summary and ensure the email address matches what we have on file for the account.