We have enhanced account security by mandating Multi-Factor Authentication (MFA) when you login to your Netwealth account. MFA is mandatory for all Netwealth accounts, please follow the below steps to set up MFA on your account today.
The below instructions are only valid for users that have not had MFA enforced on their account. All new and most existing accounts now have MFA mandated. If you open an account and log in for the first time, a pop-up will prompt you through setting up MFA.
How do I turn on MFA?
1. Navigate to the Netwealth website www.netwealth.com.au and click 'Login' at the top right of the screen.
2. Select the 'person icon' at the top right of the page, and choose 'Security settings' from the drop down menu.
You cannot add MFA via the Netwealth mobile app.
3. Select the menu item, 'Account Security' under the Security Settings ribbon. This page provides you with a QR code that you can scan with an authenticator app on your smartphone as well as the full instructions of how to set up Multi-Factor Authentication.
4. Open your Authenticator App on your phone or tablet. If you don’t have one installed, open your phone’s App Store and search for any authenticator app such as 'Microsoft Authenticator, Google Authenticator, etc.'
5. Using your authenticator app, scan the QR code on the Account Security page. To scan the QR code:
- Microsoft Authenticator: Click the blue circle icon in the bottom right corner.
- Google Authenticator: Click the circle plus icon in the bottom right corner.
- Apple Passwords: If you have an Apple iPhone, you can use your camera app to scan the QR code and open the native "Passwords app" to complete the process.
- Alternatively: If you cannot scan the QR code, you can select "or enter code manually" in the same area of Microsoft Authenticator or Google Authenticator and enter the code shown on the screen.
6. Once the QR code is scanned, enter the details required in the app to link to your Netwealth account.
7. Enter the 6-digit verification code generated by your authenticator app in the Account Security screen. Click 'Verify Code and Activate' to finalise the set up of MFA. Next time you log into Netwealth, you will be asked to provide the the 6-digit verification code from your authentication app.
When you next log in, you will be provided with the option to remember your device. This means that you will not have to enter the verification code from the authenticator app for 30 days.
How do I log in with MFA?
- Navigate to the Netwealth website or app and click "Login".
- Input your Netwealth account username and password.
- Enter MFA code. You will need to leave the Netwealth app or website and navigate to your Authenticator app of choice. See your Netwealth account on the Authenticator app to see the six digit code that is provided. Note: This code changes frequently.
- Optional: Tick the "Remember this device" icon. This will remember your device for 30 days, meaning you will not have to enter another verification code during this time.
What if I get a new phone?
- Contact Netwealth on 1800 888 223 to disconnect the old device.
- On the new phone, install an authenticator app.
- Log into Netwealth → Person icon → Security settings → Account Security.
- Scan the new QR code or enter code manually.
- Verify with the 6-digit code.
Frequently asked questions
Do I need to register my mobile number prior to setting MFA?
MFA does not require you to have your mobile number recorded. You will require a mobile to access your authenticator app.
I don’t have an authenticator app, where can I get one?
You can download an authenticator app from your phone/tablet “App store”. Some of the common authenticator apps are Microsoft authenticator and Google authenticator. You may need to speak to your IT department to confirm which authenticator app, you are allowed to use for work purposes.
I am entering the verification code and it is not accepting the code?
Please ensure you are using the correct account within your Authentication app when logging into your Netwealth account. When inputting the verification code into the Netwealth website or app, please ensure to type the code rather than copy and paste. The other reason this may occur is if the date and time of the mobile is different than the device being used to access Netwealth. If you are still not able to successfully complete verification, please contact Netwealth.