If you’ve forgotten your password or want to create a new one, follow these steps. You’ll need access to the mobile number registered on your account (SMS security code required).
- Go to www.netwealth.com.au or the Netwealth app and click Login (top right on website).
- Click Forgot your password or Issue new password.
- Enter your username and either your mobile number or email address. Complete the CAPTCHA and click Next.
- A 6-digit security code will be sent via SMS to your registered mobile (valid for 15 minutes).
- Enter the code and click Submit.
- Create a new password meeting the requirements below and click Change.
- Log in with your username and new password. You may then be prompted to set up MFA.
Advanced tip: Change your password regularly to protect your privacy and security.
Password Requirements
- Minimum 12 characters
- At least one uppercase letter, one lowercase letter, one number, and one special character (e.g., ! @ # $ %)
- Cannot be a previously used password
- Avoid common words, names, or sequences
Please note
- A Netwealth team member will never ask you for your password in an unsolicited phone call or email.
- Do not respond to any message that asks for your password.
- Do not write your password down. If you must write it down, keep it in a safe place only you can access. Treat it as if it were cash.
- Change your password if you suspect something is amiss.
- Verify your Netwealth account information from time to time, make sure your information is accurate and that no one has changed your data.