How do I use 'Activities' as an Adviser?

This information video was produced in line with the initial activities release. There are several features that have been added since this demo.   

With 'Activities', you can stay on top of tasks and alerts that affect your clients and team. In one spot, action workflow tasks assigned to you and your team, track the status of tasks requiring your client’s approval and view client account alerts.   

To view 'Activities', log in to your Netwealth account and navigate using the main menu to Activities & Task > Activities. Here you will see a list of all activities and by selecting an activity you will see more information, including in some instances, the ability to action certain tasks.

In this guide, we cover the following: 

1. The key sections of the 'Activities' page
2. How to search and filter activities
3. How to archive and view archived activities
4. A list of all alerts and tasks that are visible in 'Activities'

What are the key sections of the Activities page?

There are four sections within Activities page:

1. Activity list: Displays a summary of each activity, with key information including activity title and description and where relevant, related client’s account information and expiry date.
2. Detailed Activity view: On selection of an activity, detailed information is shown along with any client accounts impacted, and the action required to process the activity where relevant.
3. Filter bar: This has several filters for the 'Activity List', including the ability to search for an activity related to a client (name or ID), specific adviser/s and status.
4. Left hand side filters: This filters the 'Activity List' to show your activities (assigned to me), your client’s activities (assigned to client), your team’s activities or activities assigned to Netwealth (assigned to other), draft activities (that have been previously saved) and any archived activities.

How do I use the left hand side filters?

Using the left hand side filters, you can quickly show activities specific to six pre-determined views:

• All: The default view that displays all activities linked to your Adviser Code, with no filters.
• Assigned to me: Displays activities assigned to you, e.g. any tasks that require approval or alerts specific to your clients (such as expiring term deposits, minimum cash alerts, corporate actions).
• Assigned to clients: Displays activities assigned to any of your clients, e.g. tasks that may require approval, such as adviser fee requests.
• Assigned to others: Displays activities that are assigned to your team members or Netwealth, e.g. maker/checker transactions where you have processed a client transaction that requires approval by another person in your team.
• Draft: Displays activities that are in 'saved' status, e.g. saved Buy/Sell transactions.
• Archive: Displays activities that have been archived.

How do I use the filter bar?

Using the top filter bar, you can filter the activities using the following actions:

• Client Search: Use this to show activities specific to a client name or ID.
• Activity type: Use this to show activities based on their type, eg. corporate action, minimum cash alert, pending withdrawal.
• Adviser: Use this to show activities related to a specific adviser in your practice.
• Status: Use this to show activities based on their status, which can include expired, due soon, awaiting client approval and awaiting adviser approval.
• Clear: Clears all filters.
• Refresh: Refreshes the page to fetch any new activities.

How do I archive and view archived activities?

All activities remain in the 'Activities List', regardless of status, unless they have been archived. An activity can be archived manually by selecting the activity and then clicking the archive icon in the top right corner of the 'Detailed Activity' view. Once archived, the activity is moved to the 'Archived' area, which can be accessed using the left hand side filters.

In archive, all details of the activity will be available for audit purposes. You can also unarchive from this page.

Activities that are expired or completed can also be automatically archived. Some activities that are automatically archived due to expiry or completion include:

Open Activities

• Bank Details Update
• Withdrawal Bpay
• Buy/Sell UI (Save and Waiting approval)
• MA In Specie Transfer In
• MA In Specie Transfer Out
• Wrap Withdrawal (Awaiting approval)
• Dollar Cost Averaging Profile
• Model Change
• Wrap Monthly Withdrawal
• Add Contribution
• Add New Money
• Cash Management
• Income Stream Payment
• Managed Account Profile
• Managed Account Profile Fee Consent
• Regular Contribution Plan
• Savings Plan
• Super Payment
• Adviser AdHoc Fee
• One Off Pension Payment
• Advice Fee Maintenance
• Adviser Link Accounts
• Internal Transfer

Alert

• Minimum cash alerts will auto-archive upon completion. They do not expire.
• Wholesale certificate expiry will auto-archive upon completion, not upon expiry.

My Task

• Ongoing advice fee expiry

An activity that can be automatically archived due to completion includes the Minimum cash alert, which archives once the account is no longer under the minimum cash amount.

The automatic archive feature is automatically enabled on all accounts, although this can be disabled by navigating from the Activities page to the Settings located on the left side column, checking or unchecking automatic archiving, and clicking the Save Changes button.

If you have manually unarchived an activity then it will not be picked up by the auto-archive feature. You will then have to archive that activity manually. This allows you the flexibility to keep an item unarchived if required, whilst still maintaining existing archive settings for other activities. 

What are the types of alerts and tasks shown in Activities 

The below table outlines all activities available, with a description and example, including any that require action.

Activity Name	Activity Overview	Activity description	Type	Action required
Term deposit expiry	Shows any term deposit expiring soon.	(TD provider)(TD term) (TD rate) term deposit is maturing in (x) days on (date)	Alert	n/a
Wholesale certificate expiry	Shows an account that has a Wholesale certificate expiring soon.	Wholesale certificate expires in (x) days on (date)	Alert	n/a
Annuity maturity	Shows an account that has a maturing Annuity soon.	(name) annuity matures in (x) days on (date)	Alert	n/a
Fixed term advice Fee expiry, ongoing advice fee expiry, and ongoing listed security fee expiry	Shows Fixed Term, Ongoing and Ongoing Listed Security fees for your client that are expiring soon.	Fixed term advice fee expires on (date)	Task (action required)	Renew fee
Minimum cash alert	Shows an account where available cash is below the minimum cash amount required.	$X below minimum cash requirements - $Y minimum cash	Alert	n/a
Minimum investment amount	Shows an account that has invested in Managed Models but has a balance below the required minimum dollar amount required for that Managed Model.	$X below minimum investment amount for Model MACCxxxxxx - $Y minimum investment amount	Alert	n/a
Corporate action	Shows an open Corporate Action for one or more clients.	(Stock name and code)(CA type) closes in X days on Y	Task (action required)	Accept/decline
Pending withdrawal shortfall	Shows an account where there is a pending withdrawal shortfall.	Pending withdrawal shortfall - $X withdrawal amount, $Y shortfall	Alert	n/a
Pending rollover	Shows an account that has a pending rollover awaiting registry response.	Pending rollover - (fund name) (pending reason)	Alert	n/a
Pending rollover (with insurance)	Shows an account that has a pending rollover awaiting insurance instructions.	Pending rollover - (fund name) Awaiting adviser rollover instructions	Alert	Proceed
Corporate action meeting notice	Shows an open Corporate Action Meeting Notice for one or more clients.	Corporate Action Meeting Notice - (Stock name and code) closes in X days on Y	Task (action required)	Accept/decline
Corporate action class action	Shows an open Corporate Action Class Action for one or more clients.	Class Action Notice - (Stock name and code) closes in X days on Y	Task (action required)	Accept/decline
XWrap adviser transfer notification	Shows all XWrap accounts where the status is ‘suspended’.	Activate XWrap account	Task (action required)	Activate account
Remuneration report	Shows when a Remuneration Report is made available.	Remuneration report (date of report) is available	Alert	View reports
Wealth Exchange XWrap pending unsubscribe notification task	Shows when Wealth Exchange status is pending	Your XWrap subscription will end on xx/xx/xxxx - Any open or pending accounts will be closed on this date.	Alert	n/a
Financial Year Statement	Shows when the statement is made available for a Wealth Accelerator account (Wrap service).	Check the status of your Wrap Service tax statement	Alert	Check status
Funds awaiting cash	Shows an account that has made a purchase that cannot be completed without additional funds being added to the account.	Purchase awaiting cash - $xxx.xx total amount of purchases awaiting cash	Alert	n/a
Adviser ad hoc fee	Request to approve an advice fee change.	Adviser ad hoc fee - approval required	Task (action required)	Approve/Reject
Bank details update	Request to approve a bank account update	Bank details update - approval required	Task (action required)	Approve/Reject
Withdrawal - BPAY	Request to approve a BPAY withdrawal.	BPAY withdrawal - approval required	Task (action required)	Approve/Reject
Buy sell transaction	A maker/checker request to approve a buy or sell instruction.	Buy and Sell  - approval required	Task (action required)	Approve/Reject
Managed Account inspecie transfer in	A maker/checker request to approve a Managed Account Inspecie transfer in.	MA inspecie transfer in - approval required	Task (action required)	Approve/Reject
Managed Account inspecie transfer out	A maker/checker request to approve a Managed Account Inspecie transfer out	MA inspecie transfer out - approval required	Task (action required)	Approve/Reject
Record of advice	A request to approve a record of advice (ROA).	Record of advice - approval required	Task (action required)	Approve/Reject
Wrap withdrawal	A request to approve a Wealth Accelerator (wrap) account withdrawal.	Wrap withdrawal - approval required	Task (action required)	Approve/Reject
Dollar cost averaging profile	A maker/checker request to approve a dollar cost averaging profile change.	Dollar cost averaging profile update - approval required	Task (action required)	Approve/Reject
Adviser link accounts	A request to approve access to an account by a Professional third party (e.g. accountant).	Professional third party access update - approval required	Task (action required)	Approve/Reject
Advice fee maintenance	A request to approve a change in advice fee/s.	Advice fee update - approval required	Task (action required)	Approve/Reject
Model change	A maker/checker request to approve a change to a Managed Account model.	Model change update - approval required	Task (action required)	Approve/Reject
Wrap monthly withdrawal	A maker/checker request to approve a change to Wealth Accelerator (wrap) monthly withdrawal/s.	Wrap monthly withdrawal update - approval required	Task (action required)	Approve/Reject
Add contribution	A maker/checker request to approve a new contribution.	Add contribution - approval required	Task (action required)	Approve/Reject
Add new money	A maker/checker request to approve new money	Add new money - approval required	Task (action required)	Approve/Reject
Cash management	A maker/checker request to approve a change to cash management settings.	Cash management update - approval required	Task (action required)	Approve/Reject
Income stream payment	A maker/checker request to approve a change to an income stream payment.	Income stream payment update - approval required	Task (action required)	Approve/Reject
Managed Account profile	A maker/checker request to approve a change to a Managed Account profile.	Managed Account profile update - approval required	Task (action required)	Approve/Reject
Managed Account profile fee consent	A maker/checker request to approve a change to a Managed Account profile fee consent.	Managed Account profile fee consent - approval required	Task (action required)	Approve/Reject
One off pension payment	A maker/checker request to approve a one off pension payment.	One off pension payment - approval required	Task (action required)	Approve/Reject
Regular contribution plan	A maker/checker request to approve a change to a regular contribution plan.	Regular contribution plan update - approval required	Task (action required)	Approve/Reject
Savings plan transaction	A maker/checker request to approve a change to a savings plan.	Savings plan update  - approval required	Task (action required)	Approve/Reject
Super payment	A maker/checker request to approve a change to a benefit payment.	Benefit payment - approval required	Task (action required)	Approve/Reject
Internal transfer	A maker/checker request to approve an internal transfer.	Internal Transfer - approval required	Task (action required)	Approve/Reject